Royal Enfield is taking proactive steps to ensure the quality of its adventure motorcycle, the Royal Enfield Himalayan both in the domestic and in the international markets. The Royal Enfield Himalayan has been a controversial product for the cult motorcycle maker, with multiple instances of technical problems with the bike. The brand briefly stopped selling the motorcycle during the transition from BS-III to BS-IV emission norms. Later, Royal Enfield brought back the Himalayan with relatively better quality, BS-IV compliant engine with fuel injection.
In order to prepare for the North American market, the brand has set up a pre-delivery inspection centre in Dallas, USA. Royal Enfield says that it will ensure the dealers will receive a standardized and quality motorcycle. Every single motorcycle reportedly goes through a 100-pont inspection checklist before it reaches the dealership. Royal Enfield North America says that because of this, product inspection-related warranty claims are down by 90%.
To further aid the dealers, the brand has opened two technical training facilities, where the technicians can attend for free. Attesting the brand’s efforts, Royal Enfield North America’s senior marketing manager Breeann Poland says that the company is poised to ensure quality of the products; and also prompt service actions for the customers.
Article Source : MotorcyclistOnline